I would love to know how big your sample is, in what way the tools fail, what features are missing etc.
Sample size: around 150 law firms across UK, Nordics and DACH (and a smithering across the US). Some were actual month long pilots so there were deeper interactions with some, whilst others were "just conversations". Let's say in each law firm it's 3-4 associates and 1-2 partners, so it's >600 lawyers.
Typically the legal AI solutions in contract drafting involve the lawyer uploading "their database" aka drag-and-drop a folder or a zip file containing potentially 100s-1000s contracts from previous transactions.
What's missing:
- Relevance: For the current transaction the lawyer is working on, the recommendations from AI tools suggest irrelevant information. For example, if it's an M&A transaction in one market (e.g. Nordics), it suggests pricing mechanics from a different market practice (e.g. US) that are irrelevant or not desirable. The text semantics have closest cosine (or whatever) distance, but the market characteristics are orthogonal.
- Representation: as a lawyer you are always representing a specific party (e.g. a "buyer" purchasing another company or an asset from a "seller"). You want your side to be best represented - however the tools often fail to "understand" what/who you are representing, and tend to recommend the opposite of what you want for your client.
- Diversity: The same handful of documents keep being referenced all the time, even though there are other "better" documents that should be used to ground the responses and recommendations.
- Precision: Sometimes you want precise information, such as specific leverage ratios or very specific warranty clauses for a transaction of a particular size within a particular industry.
- Language/tonality: Lawyers talk to other lawyers and there is a specific tonality and language used - precision, eloquence, professionalism. Each law firm also has their "house style" in terms of how they put the words together. AI tools come across as "odd" in terms of how they respond (even when they are correct). It trips the lawyers up a bit and they lose the trust somewhat.
Etc.
(there are many others)