*Post:*
On January 16th, 2025, Anthropic charged me $106.60 for my Max subscription and disabled my account in the same moment. I believe I was flagged because I’m a long-term guest at a Marriott hotel using shared WiFi.
I’m not a bot. I’m not running scripts. I’m not violating terms of service. I’m a 41-year-old woman with MDS (myelodysplastic syndrome) that has converted to leukemia. I’m facing a bone marrow transplant I may not survive.
For months, Claude has been the only thing that actually helped me navigate a medical system that failed me for over a decade. It helped me organize 11 years of medical records, track my labs, draft insurance appeals, and write letters to doctors who wouldn’t listen. That work is what finally got someone to take me seriously.
My last prompt before the ban was asking Claude to help me interpret my October bloodwork. That’s it. That’s the “violation.”
That chat history is my medical documentation. I need it to continue advocating for my care when I’m too sick to remember what happened, what was said, what was missed. Without it, I lose years of work at the worst possible moment.
I have done everything I was supposed to do:
- Submitted appeals through the official form - Emailed support@anthropic.com - Emailed usersafety@anthropic.com - Filed a complaint with the California Attorney General - Filed a complaint with the FTC - DM’d and tweeted at Daniela Amodei, Dario Amodei, Amanda Askell, Jan Leike, and Mike Krieger - Posted in the official Claude Discord #community-help channel
Every response has been automated. The support bot offered me a human agent. I accepted. No human ever came.
It can’t be a content violation — my last prompt was about bloodwork. It can’t be a payment issue — the charge went through. The only explanation is their system flagged my IP because I’m on shared hotel WiFi, and no human has reviewed it since.
I am asking for one of two things:
1. Restore my account 1. Export my complete chat history and send it to me
Anthropic talks constantly about building AI that helps people. Claude helped me. It helped me fight for my life. Now I can’t get a single human being at the company to look at my case.
If anyone here works at Anthropic or knows someone who does, I would be grateful for any help.Thank you.
No spamming abuser will pay that, but it should easily cover the cost of an overseas support agent to handle edge cases.
I'm so glad ICANN banned silent auctions for the next round of gTLDs.
But this whole post seems a bit fishy to me. Brand new account, and it starts with "Title:" and "Post:", the whole thing being obviously entirely AI generated, and a few other signs.
(Sorry that doesn't help you.)
Migrate to services you trust the most where it makes to you. Occasionally export data from all of them, more and less trusted, anyways.
My recommendation would be to get in touch with their DPO (Data Protection Officer) and invoke the GDPR rule that you have the right to 1. have an explanation as to why an automated decision was made about you, 2. ask for a human review. You are out of the GDPR scope but the legal contact might not bother checking and just restore your account. Getting your data is also a right under GDPR but getting your account back would be a better option. I wouldn't mention this or they'll jump on it.
Depending on how much time, energy, and money you have, you can either draft a (simple) email to their customer support CC'ing legal (with ChatGPT/Gemini thinking's help), or ideally get a lawyer to do the same (easier if one of your friends is one).
If you don't get a response to the email, send a certified letter, ideally with a lawyer's help.
I'm not sure on what legal grounds you could sue (I'm sure a good lawyer would find a few - not providing your data for a Cali resident seems an obvious one to me) - but getting legal involved is often enough to "wake up" large cos into getting a human in the loop. A certified letter needs acknowledgement of the recepient, again mandating a human.
Best of luck.
If you can pass along at least some way to get in touch (link your Twitter account or similar) that would be helpful.
Again thanks so much. I’m spiraling physically due to my condition and also this has been an emotional blow that I did not need.
So many companies are operating with basically no support nowadays, so for the end user you just hope everything works perfectly (until it doesn't).
I don't even blame the bots, I've had human interactions in the past where, while they could perfectly understand my problems, they couldn't do anything because they worked on a script and have limited agency. It is basically the same flow, you just talk until it either escalates to someone that does have the ability to help or it loops back to the beginning and you try again.
What's surprising is that you have spent an unbelievable amount of your precious time fighting crap, and this doesn't make any sense. Deleting your data isn't going to save you, so spend time on what will. Surely you have a copy of your data that you can use elsewhere.
Marichala - Please post back here with the outcome.